Discount-only coverage for occasional help.
Choose PlanStop Being the Family Tech Support
Give your parent a trusted person to call. Give yourself one less thing to worry about. Family Membership covers you, your spouse, your kids, and your aging parents.
Compare Plans
Family Membership covers you, your spouse, your children (any age), and your aging parents, including in-laws. Parents and children can live at separate addresses.
Unlimited remote help for the whole family.
Choose SilverProactive protection and priority response.
Choose Gold| Bronze $25/mo | Silver $45/mo | Gold $75/mo | |
|---|---|---|---|
| Included Services | |||
| Remote troubleshooting | — | Unlimited (family) | Unlimited (family) |
| Quarterly network/device check-ins | — | — | 4/year (~1hr) |
| Malwarebytes antivirus | — | — | Up to 6 devices |
| Discounts | |||
| In-person services | 25% (primary only) | 25% (entire family) | 25% (entire family) |
| Remote services | — | 25% (entire family) | 25% (entire family) |
| Perks | |||
| Agent matching | ✓ | — | — |
| Dedicated Support Specialist | — | ✓ | — |
| Personal Tech Specialist (dedicated) | — | — | ✓ |
| Payment plans | ✓ | ✓ | ✓ |
| Priority scheduling | — | — | ✓ |
| Senior community pages (parents) | — | ✓ | ✓ |
| Choose Plan | Choose Silver | Choose Gold | |
What's Included in Every Membership
Month-to-month, no contracts. Cancel anytime.
Payment plans available for larger services
Transparent pricing, no hidden costs
Member-exclusive resources and community
How It Works
Choose Your Plan
Pick the tier that fits your family. Not sure? Call us. No pressure.
We Set Up Your Family's Account
We get everyone's info, set up billing, and assign your specialist. Your parents don't lift a finger.
Start Getting Help
Anyone in the family can call, book, or get remote help. Your parents get their own trusted contact.
Frequently Asked Questions
Is there a contract or commitment?
No. Month-to-month, cancel anytime, no fees.
Can I change my tier later?
Yes. Upgrade or downgrade with one month's notice.
Who exactly is covered?
You, your spouse or partner, your children (any age, living anywhere), your parents, and your spouse's parents/in-laws. Everyone can live at different addresses.
Do my parents need to sign up separately?
No. Your Family Membership covers them. We set up their access as part of your account.
What's the difference between Bronze and Silver?
Bronze is discounts only for you — no included services and no family coverage. Silver adds unlimited remote troubleshooting for everyone, family-wide discounts, and a dedicated specialist.
What does 'unlimited remote troubleshooting' include?
Any time something isn't working — email, WiFi, apps, account access — anyone in the family can call and we fix it remotely at no extra charge. Doesn't include training or new setups.
What if my parent needs more support than Family Membership provides?
If your parent needs comprehensive daily technology management, the Senior Inclusive tier ($450/mo) may be a better fit. We can help you figure out the right option.
Can my parents access the senior member community?
Yes, at Silver and Gold tiers. They get access to the private Facebook group where they can connect with other seniors for support and questions.